Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We do not offer returns or exchanges for change of mind. Please choose carefully, and contact us before placing an order if you have any questions about a product.

Faulty, damaged, or incorrectly described goods

If your order arrives faulty, damaged in transit, or materially different from how it was described on the Site, please contact us at info@theleopard.com.au within 14 days of receiving your order. Please include your order number, a description of the issue, and photographs where possible.

We will assess the issue and, where your claim is valid, offer you a repair, replacement, or refund, in accordance with the Australian Consumer Law. Where a refund is provided, it will be to your original payment method.

Handmade variation

Natural variation in colour, texture, dimension, or finish that is characteristic of handmade goods does not constitute a fault or misrepresentation. We take care in describing such variation in our product listings.

Return shipping

Where a return is required, we will provide instructions. Return shipping costs for faulty or incorrectly described goods are at our expense. We do not cover return shipping costs for any other reason.