This page is here to help answer some common questions you may have about shipping, delivery and returns. If you don’t see your answer here, please contact us at any time at info@theleopard.com.au

Do you offer refunds or exchanges?

We accept returns for change of mind within 14 days of delivery. To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please note that natural variation in colour, texture, dimension, or finish is characteristic of handmade goods and does not qualify for change-of-mind return.

To start a return, contact us at info@theleopard.com.au with your order number. Once approved, we'll provide return instructions. Return shipping for change-of-mind returns is at the customer's expense, and a refund will be issued to your original payment method once the item is received and inspected.

What payment methods do you accept?

Visa, Mastercard, American Express, Shop Pay, Apple Pay, PayPal and Google Pay.

How do I track my order?

Once your order is dispatched, we'll email you with tracking information where it's available. If you haven't heard from us and are wondering where things stand, email info@theleopard.com.au with your order number and we'll chase it up.

What courier service do you use?

We use Australia Post.

My order is wrong. What do I do?

Email us at info@theleopard.com.au within 14 days of receiving your order. Include your order number, a description of the issue, and photos if you can. We'll sort it out from there.

I need to update my order. What should I do?

Email us as soon as possible at info@theleopard.com.au. If your order hasn't been dispatched yet, we'll do what we can to help. Once it's on its way, we're not able to make changes or cancel it.